Question 1

How much do your services cost?

Accepted Answer

Pricing varies by service. Mobile phlebotomy starts at $49, diagnostics from $89, IV therapy from $149. Visit our Pricing page for a full breakdown. All prices are transparent with no hidden fees.

Question 2

Do you accept insurance?

Accepted Answer

We provide detailed superbills and itemized receipts that you can submit to your insurance provider for potential reimbursement. We do not bill insurance directly at this time, but our team can help guide you through the process.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover). Payment is collected at the time of booking.

Question 4

How do I book an appointment?

Accepted Answer

You can book online through our contact form, call us at 754-300-9290, or message us via WhatsApp. We typically offer same-day and next-day availability.

Question 5

Can I reschedule or cancel my appointment?

Accepted Answer

Yes, you can reschedule or cancel up to 4 hours before your appointment at no charge. Cancellations within 4 hours may incur a $25 late cancellation fee.

Question 6

Do you offer same-day appointments?

Accepted Answer

Yes! We offer same-day appointments based on availability. Contact us early in the day for the best same-day scheduling.

Question 7

What areas do you serve?

Accepted Answer

We serve Miami-Dade, Broward, and Palm Beach Counties. Enter your ZIP code on our Services page to confirm coverage in your specific area.

Question 8

How long does it take to get results?

Accepted Answer

Most test results are available within 24–72 hours, depending on the test and laboratory. Some specialized tests may take longer; we will tell you the expected timing for your specific panel when you book.

Question 9

How are results delivered to me?

Accepted Answer

Results are delivered securely via a HIPAA-compliant patient portal. You'll receive an email notification when results are ready. We can also arrange a telehealth consultation to review results.

Question 10

Can my doctor see my results?

Accepted Answer

Yes. You can share your secure results link with any healthcare provider. We can also fax results directly to your physician's office upon request.

Question 11

What lab tests do you offer?

Accepted Answer

We offer a wide range of tests including CBC, CMP, lipid panels, thyroid panels, hormone panels, vitamin deficiencies, STD/STI screens, and more. See our Services page for a complete list.

Question 12

Are your labs CLIA certified?

Accepted Answer

Yes, all specimens are processed at CLIA-certified partner laboratories. Our phlebotomists are certified and our collection practices follow CLSI standards.

Question 13

Do I need a doctor's order for testing?

Accepted Answer

For most of our tests, you do not need a doctor's order. You can self-order many panels. For certain regulated tests (like controlled prescriptions), a physician order may be required.

Question 14

What IV drips do you offer?

Accepted Answer

We offer hydration drips, Myers Cocktail, Immunity Boost, Hangover Recovery, Vitamin C megadose, Glutathione, and NAD+ infusions. All IV services are administered by registered nurses.

Question 15

Is my information kept private?

Accepted Answer

Absolutely. We are fully HIPAA compliant. Your health information is never shared with third parties without your explicit consent. All data is encrypted in transit and at rest.

Question 16

What safety protocols do your specialists follow?

Accepted Answer

All our specialists follow CDC, OSHA, and state health department guidelines. They arrive with full PPE, sterile equipment, and follow strict infection control procedures.

Question 17

What if I have a reaction during IV therapy?

Accepted Answer

All IV therapy is performed by registered nurses trained in emergency response. We carry standard emergency medications and follow established clinical protocols. Patient safety is our top priority.

Frequently Asked Questions

Pricing & Payment

Scheduling & Rescheduling

Test Results

Our Tests & Services

Privacy & Safety

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